Terms of Use
Services Provided
Axìa Coaching provides professional coaching and organizational development services to help individuals and organizations reach their full potential. Offerings may include, but are not limited to, individual coaching, leadership development, group workshops, and skills management consulting. All services are tailored to the client’s specific needs and delivered in accordance with the agreement established at the start of the engagement. While we are committed to delivering high-quality support, specific results cannot be guaranteed, as outcomes depend on the client’s active participation and commitment.
Client Responsibility
Clients must agree to the terms and expectations at the start of the engagement by signing a coaching agreement or consulting contract. Coaching clients are expected to attend all scheduled sessions on time, come prepared, and complete any agreed-upon activities between sessions to maximize results. Failure to do so may impact the effectiveness of the process. Open communication is essential—please inform us of any issues or concerns as soon as they arise.
Payment Terms
Payment is due according to the billing schedule outlined in the collaboration agreement. Invoices will be sent electronically, and payment is to be made via credit card or another agreed digital platform within 8 days of the invoice date. Late payments may result in suspension of services until the balance is settled or legal action for debt recovery.
Cancellation Policy
Sessions may be rescheduled or canceled with at least 24 hours’ notice. Cancellations made within 24 hours will be charged in full, except in cases of emergency. If Axìa Coaching must cancel or reschedule, we will provide at least 24 hours’ notice whenever possible, except in emergencies. Prepaid packages are non-refundable; however, unused sessions may be rescheduled within 3 months, subject to availability.
Limitations of Liability
While Axìa Coaching is committed to delivering the highest standards of coaching and consulting, we cannot be held responsible for specific outcomes or for any actions taken by clients based on the advice or services provided. Our services do not constitute medical, psychotherapeutic, legal, or financial advice, and clients are encouraged to seek appropriate professional guidance in these areas. Any liability on the part of Axìa Coaching is limited to the amount paid for the services provided, as outlined in the “Scope of Services” above.
Applicable law
These Terms of Service are governed by Italian law. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the Italian courts, unless otherwise agreed between the parties.
Privacy Policy
Data Collection
Axìa Coaching collects personal information such as name, email address, and billing details when you engage with our services or website. During the course of our work, additional information may be collected, including psychometric assessment data, and career or personal development insights. This information is used solely for the purposes of fulfilling the engagement and ensuring accurate billing.
Code of Conduct
We strictly adhere to the International Coaching Federation (ICF) Code of Ethics. All client information shared during coaching sessions is kept confidential, unless disclosure is required by law or the client has given explicit consent. Informed consent is obtained for all data handling, and client information is used solely to support their growth, in accordance with the highest ethical standards.
Purpose of the Data
The data we collect or hold as part of our intellectual property is used to deliver organizational development and coaching services, manage session scheduling, process payments, and communicate with clients about updates or offers related to our services. We may also use anonymized data to analyze website traffic trends and improve our services. From time to time, you may receive emails from us containing free resources or blog articles; you can unsubscribe from our newsletter at any time.
Sharing with Third Parties
We may need to share personal information such as a client’s name and email address with third-party services like Fatture in Cloud, Hogan, or DISC Flow for the purpose of setting up billing or psychometric assessments. We also use third-party tools and platforms for data management, all of which comply with international data protection regulations. We do not sell or disclose client data to other third parties unless required by law.
Data Storage and Security
We retain clients’ personal data for as long as necessary to deliver the selected services or as required by law. All data is securely stored with encryption and is accessible only to authorized personnel. If you wish to have your data deleted at the end of our working relationship, please contact us and we will process your request in accordance with applicable laws.
User Rights
Under the GDPR and other applicable laws, you have the right to access, correct, or delete your personal information. You may also object to how your data is used or request data portability. To exercise any of these rights, please contact us at info@axiacoaching.it. We will respond within 30 days of receiving your request.
